Frequently Asked Questions

What’s in a Package From Santa®?

PackageFromSanta.com offers THREE personalized packages -- one for every budget.

The Gold Package (starts at $14.95) and Silver Package ($24.95) come in a custom artwork, 8.5 x 11 envelope with fun Christmas cartoon graphics. Each envelope is stuffed with and assortment of North Pole Goodies.

The Platinum Package ($74.95) comes in a one-of-a-kind, custom artwork, red box.

All packages have your child’s name, address and an authentic North Pole return address (which is always good for some ooh and ahhs!)
EVERY package includes a personalized letter from Santa, a personalized video starring your child, a phone call from Santa, and a Printable Nice List Guide.

You can add a'la carte items of your choosing to each package for additional fees.

What sets Package From Santa® apart from its competitors?

PackageFromSanta.com is your one stop shop! It’s the only “Santa letter company” that does it ALL! Each package contains a highly detailed personalized Santa Letter sent directly to your child from the North Pole! We have several different letter categories to choose from. EVERY package also includes a movie-quality Personalized Video from Santa (7 videos to choose from), a Personalized Phone Call (32 year round message to choose from) directly to your landline, or your cell phone if using our Call App (iPhone and Android), and a downloadable/printable Nice List Guide, which helps keeps kids’ behavior on track throughout the season.

PackageFromSanta.com uniquely has an A+ rating with the Better Business Bureau and a 90-day back guarantee.

When should I give my child a Package From Santa®?

Most of our clients have the tradition of kicking-off the holiday season and have theirs delivered right before Thanksgiving. The Santa letter packages are meant to open before Christmas. Helps build the excitement and anticipation of Christmas. It keeps kids on their best behavior before the big day!

The Nice List Guide helps children keep their behavior on track all season as they lead up to Christmas -- a beloved and ever so handy parenting tool! 

How do you give your child the Package From Santa®? Does it sit under the tree until Christmas?

The Package From Santa comes in the mail straight from the North Pole, with an authentic North Pole stamp. The gift experience begins at the mailbox, where the child discovers they have magical mail!

The parent can time the arrival of the Phone Call from Santa as well as the delivery of the Email from Santa that contains the movie-quality video greeting from Santa!

Be sure to have that camera rolling to document the entire, multi-layered Package From Santa.com experience! It makes a great keepsake memory for years to come!

What is the recommended age for the recipient for a Package From Santa®?

Any age really! We have customers that have been with us since their kids were newborns. We have newborn Santa letters. This way parents can show their kids that Santa’s been writing them since they were a newborn. We have several different Santa letter categories for ALL ages (newborn to 110 years old). Many parents customize the letters to highlight the year in review for each child, a tradition that is cherished even by teens! These letters become treasured keepsakes that are fondly re-read year after year during family tree-trimming tradition.

For additional FAQ's please visit PackageFromSanta.com and click on "FAQs".
email
address
64155 Van Dyke, Ste 232
Washington, MI 48095
CONTACT
Need additional information?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

"My daughter wanted to make sure that we kept everything for her scrapbook - she loved the entire package!"

Kelly Lynch

Sleepy Hollow, New York

"My 6yr old daughter was so amazed that she told everyone! Couldn't believe Santa knew so much about her. She showed everyone! BEST YEAR YET!"

Renee O'Donnell

Chicago, Illinois

""My daughter is 3 and was hearing from friends that Santa was not real. When she received this package she was amazed at how much Santa knew about her. I will be back to order every year to make sure the magic continues."

Rebecca Neumeyer

Patchogue, New York

"The December 1st arrival of the Package From Santa kicks off the holiday season in our home every year. When that red box arrives we get into the Christmas spirit!"

Gold Star

Katie Wagner

Laveen, Arizona

"My daughter wanted to make sure that we kept everything for her scrapbook - she loved the entire package!"

Kelly Lynch

Sleepy Hollow, New York

"My 6yr old daughter was so amazed that she told everyone! Couldn't believe Santa knew so much about her! BEST YEAR YET!"

Renee O'Donnell

Chicago, Illinois

""My daughter is 3 and was hearing from friends that Santa was not real. When she received this package she was amazed at how much Santa knew about her. I will be back to order every year to make sure the magic continues."

Rebecca Neumeyer

Patchogue, New York

"The December 1st arrival of the Package From Santa kicks off the holiday season in our home every year. When that red box arrives we get into the Christmas spirit!"

Gold Star

Katie Wagner

Laveen, Arizona